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Online purchases can be returned free of charge within 60 days. Read more
Exchanges for online purchases can be made in-store only.
Once a return is received for processing, refunds generally take up to 10 business days to reach your account depending on your financial institution.
Full returns policy
Accepted debit/credit cards:
Visa, MasterCard, American express
Buy now pay later options:
Klarna, PayPal Pay in 4, Clear pay
Other payment options:
PayPal, R.M.Williams physical gift cards, R.M.Williams digital gift cards
Click and collect is available in all R.M.Williams stores. Simply select the click and collect option at checkout, then collect it from your selected store within 24 hours. Find out more here.
If you have changed your mind, all items must be returned or exchanged within the following timeframes:
All items presented for a change of mind must meet the following requirements:
Consumer guarantees
Our Change of Mind Returns and Exchange Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or compensation for the drop in value below the price paid.
If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at ACCC website.
Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.
Merchandise marked as seconds, sample product or RE•MADE product must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. If the product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees.
R.M.Williams products are to be treasured and cared for. With proper maintenance they can be preserved for years of faithful, comfortable wear. For more information please see our Boot Care Guide and Boot Repair Service.
If you need to return or exchange an item purchased online or in-store, you can easily do so at one of our stores. Follow these simple steps to return your items in-store:
Visit our store
Bring your items to any R.M.Williams store. Find your nearest store here.
Show proof of purchase
Present your proof of purchase, such as the original receipt or online order confirmation, to one of our dedicated experts.
Process your return or exchange
Refunds will be processed to the original payment method. Please note it may take up to 5-7 business days for the refund to appear in your account, depending on your financial institution. Unfortunately, delivery fees are non-refundable.
If you need to return an item purchased online, you can easily do so free of charge via Australia Post. Follow these simple steps to return your items by Australia Post:
Create a return label
Generate your Australia Post return label
Pack your items
Securely pack your items and include the packing slip you received with your order.
Post your parcel
Drop your package at your designated return location. Australia Post stores can print your return label for you if needed.
Refund processed
Once we receive your items, we will process your refund. This may take up to 5-7 business days to appear in your account, depending on your bank. Please note that delivery fees are non-refundable.
As we do not accept exchanges by post, any eligible items returned by post will automatically be refunded.
If you need to return an item purchased online, you can easily do so free of charge by post. Follow these simple steps to return your items by post:
Contact the Homestead to request a return label
Drop your package at your designated return location.
Once we receive your items, we will process your refund. This may take up to 10 business days to appear in your account, depending on your bank. Please note that delivery fees are non-refundable.
Generate your return label
If you need to return an item purchased online, you can easily do so free of charge via Parcelpoint. Follow these simple steps to return your items by Parcelpoint:
Generate your Parcelpoint return label
Print your return label
Download and print your return label from the confirmation email. Remove any existing labels from the parcel.
Securely pack your return with the printed label affixed to the outside of the parcel.
Visit your Parcelpoint location
Bring your parcel to your chosen Parcelpoint location and present it to a staff member.
Receive a confirmation mail
You'll receive an email confirming your return once your parcel has been checked in at the Parcelpoint location.
If you change your mind, you have 60 days to return an item. Please ensure it meets our change of mind returns and exchanges policy.
Once we receive your returned items, we will process your refund to your original payment method. This may take up to 10 business days to appear in your account, depending on your bank. Please note that delivery fees are non-refundable.
Unfortunately, we are unable to process exchanges for online orders via postage. If you would like to exchange an item, you can visit one of our stores. If you’re unsure about sizing, we recommend purchasing two sizes, as we offer a free 60-day returns policy for your convenience.
1. Ensure the order number matches your order confirmation email To correctly generate a returns label, please ensure you enter the order number exactly as it's displayed on your order confirmation email (this is from the sender: noreply@rmwilliams.com.au - with title 'Confirmation of your order from R.M.Williams') or by logging into your online account and navigating to your orders section. TIP: Make sure you match the exact characters, numbers, capitalisation and spacing.
For example - Entering your correct order number: Listed on your order confirmation: US0000017021 - (Correct) Incorrect: us0000017021 (US should be capitalised) Incorrect: US000 001 7021 (There should be no spaces
2. Ensure the postcode matches your order confirmation email Please ensure you enter the postcode / ZIP exactly as it's displayed on your order confirmation email (this is from the sender: noreply@rmwilliams.com.au - with title 'order confirmation') or by logging into your online account and navigating to your orders section. TIP: Make sure you match the exact characters, numbers, capitalisation and spacing. For US orders, please make sure you enter the full 9-digit ZIP code found on your order confirmation email including the hyphen between the primary ZIP code and the +4 ZIP code, e.g. 10012-4296. (Note: this is not your primary 5-digit ZIP code).
For example - Entering your correct postcode/ZIP: Postcode Listed on your order confirmation: UV5T 259 - (Correct) Incorrect: V5T259 (There should be a space) Incorrect: V5T-259 (No dash on your order confirmation)
3. Ensure to visit the correct website to generate your return label, matching the site where you made your purchase
If you require further assistance, please contact our Homestead team.
If you believe an item in your order is faulty, please contact our Homestead team as soon as possible. We will require clear images of the item and your order number to guide you through the assessment process and resolve the issue as quickly as possible.
Occasionally, we need to source your items from different dispatch locations, which means we will have to split your orders. If this happens, you'll receive an email with separate tracking details for each package.
If you think an item is missing, please contact our Homestead team with your order number and details of the missing item. We will resolve the issue as quickly as possible for you.
No, for orders placed online in Canada, Denmark, France, Germany, Ireland, the Netherlands, Norway, Sweden, or Switzerland, you must return your item via post using the returns label generator provided above.
No, for online orders in Canada, Denmark, France, Germany, Ireland, the Netherlands, Norway, Sweden, or Switzerland, exchanges are not available.
Items purchased from the Toowoomba sale can only be returned at the Toowoomba store.