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Below you will find answers to our most frequently asked questions

Frequently Asked Questions 

Below you will find answers to our most frequently asked questions

 

PRODUCT INFORMATION 

 

 

 

ORDERS

 

 

 

DISPATCH & DELIVERY

 

 

 

RETURNS 

 

 

 

ACCOUNT

 

 

 

CORPORATE

 

PROMOTIONAL TERMS & CONDITIONS

 

 

MADE ON DEMAND

Terms & Conditions

Upon purchasing Made On Demand boots, you are agreeing to the below: 

  • Your Made On Demand boot will be shipped in 3-5 days for 'in stock' items or 4 weeks for 'special order' items 
  • R.M.Williams reserves the right to amend the delivery time as deemed necessary 
  • Due to the individual nature of your purchase, once your Made On Demand boot order has been placed, cancellations or amendments cannot be accepted 
  • R.M.Williams is unable to accept returns or exchanges of Made On Demand purchases except where the item is damaged or faulty or delivered incorrectly through and error by R.M.Williams 
  • Leather colours and materials may vary 
  • R.M.Williams cannot accept responsibility for any variations in colour, shade and texture and cannot accept returns on this basis.

 

WELCOME PROMOTION

Terms & Conditions

  • Receive 15% off full price apparel, care products & accessories on your first purchase.
  • Promotion code is valid for one single use only.
  • Not available in conjunction with any other offer. 
  • Offer not redeemable for cash and not valid for gift card purchases, against prior purchases, and lay-bys.
  • Offer not redeemable on Footwear, Sale Items, Bespoke and Exotics. 
  • This offer is only valid to contacts who are subscribed to R.M.Williams email database.
  • This offer can only be redeemed within 30 days of receiving the Welcome email.
  • This offer is only available on the R.M.Williams online store.

 

 

HAPPY BIRTHDAY PROMOTION

Terms & Conditions

  • Promotion code is valid for one single use only.
  • Not available in conjunction with any other offer. 
  • Offer not redeemable for cash and not valid for gift card purchases, against prior purchases, and lay-bys.
  • Offer not redeemable on Footwear, Sale, Bespoke and Exotics. 
  • This offer is only valid to contacts who are subscribed to R.M.Williams email database.
  • This offer can only be redeemed within 30 days of receiving the Birthday email.
  • This offer is only available on the R.M.Williams online store in Australia & New Zealand. 

 

 

INSTAGRAM USAGE REQUEST

Terms & Conditions

Terms and conditions: if approached by @RMWilliams with the request to use your Instagram posts please reply on the same image using the hashtag RMWilliamsapprove. Images may be used for email content, our Shop Social page: https://www.rmwilliams.com.au/shop-r.m.williams-instagram-images/Shop_instagram.html, surfaced on product pages or sponsored posts on Facebook. If you do not wish to allow us to use your image do not hashtag the image. If you have any questions please respond via direct message to @RMWilliams.

 

 

40% OFF SELECTED SIGNATURE COLLECTION

Terms & Conditions

 

  • This offer commences 26 December 2019 12am EST
  • Offer avaliable until stocks last
  • Offer excludes R.M.Williams Men's Signature Collection styles
  • Receive 40% off full price selected leather goods from the R.M.Williams Signature Collection
  • Womens items only, products/styles include the Signature Tote Bag, Signature Bucket Bag and Signature Saddle Bag
  • Not available in conjunction with any other offer
  • Offer not redeemable for cash and not valid for gift card purchases, against prior purchases, and lay-bys
  • This offer is available on the R.M.Williams online store - rmwilliams.com.au, rmwilliams.com, rmwilliams-store.co.uk and instore
  • Discount will automatically be applied at the checkout 

 

 

Mid Season Sale 

Terms & Conditions

 

  • This offer commences 20th March 2020 at 9:00am AEST 
  • Until stocks last
  • Save up to 50% on selected items
  • Not available in conjunction with any other offer
  • Offer not redeemable for cash
  • This offer is avaliable instore and online
  • Discount shown on products and applied in cart

Worn around the world

Terms & Conditions

Burnished Boot and Belt

Terms & Conditions

  • Ecommerce exclusive promotion, only available Online.
  • Offer not available in store.
  • Purchase any Green Malachite or Red Garnet Burnished Boot and receive a complimentary Green Malachite or Red Garnet Burnished Drover Belt with your order.
  • Receive a complimentary Mini Moleskin Leather Care Kit with your purchase. Your care-kit will be included in your boot box upon delivery.
  • Customer will need to add their chosen size of both boot and belt to cart.
  • Promotional discount of $0 for Drover Belt will be applied in cart, with selected boot.
  • Limited belt quantities, complimentary belt offer only valid while stocks last.

Extended 60 Day Returns

Terms & Conditions

  • To make gifting easy this season, we have extended our 30 day returns to 60 days 
  • 60 day return period valid from 9th November 2020 - 17th January 2021
  • 60 day returns are accepted in-store and online 
  • Check our Returns & Refunds page for full instructions on how to make your return

 

 

Christmas Gift Sets 2020

Terms & Conditions

 

  • Christmas Bundle offers run from 08:00am AEDT 23rd November - 12:00pm 24th December 2020

 

  • Belt and Wallet Gift Set
  • Purchase a Belt & Wallet for $140
  • Customer must add wallet and belt to their cart for discount to apply 
  • Selected styles only
  • Excludes exotic leather & plaited belts
  • Limited time only
  • Not in conjunction with any other offer
  • While Stocks Last

 

  • Boot and complimentary Belt Gift Set
  • Purchase any elastic sided boot and recieve a complimentary belt
  • Customer must add boot and belt to their cart for discount to apply 
  • Selected belt styles only - Excludes exotic leather and plaited belts
  • Excludes exotic leather boots & Yard Boot 365
  • Limited time only
  • Not in conjunction with any other offer
  • While Stocks Last

 

  • Weekender or briefcase and a complimentary washbag
  • Purchase any selected weekender or briefcase and receIve a complimentary washbag
  • Customer must add washbag and bag to their cart for discount to apply 
  • Applies to Signature & Gippsland collection only
  • Limited time only
  • Not in conjunction with any other offer
  • While stocks last
  • Promotion will be added in cart
  • Promotional items are non-refundable separately
  • Promotional items are exchangeable like for like or for another item in the promotion
  • A refund of the weekender or briefcase must include both the weekender or briefcase and washbag, items can be refunded separately
  • Order will be refunded to the original promotional value

 

  • 2 T- Shirts Gift Set
  • Purchase any 2 selected T-Shirts for $80
  • Customer must add the 2 T-Shirts to their cart for discount to apply 
  • Selected styles only
  • Limited time only
  • Not in conjunction with any other offer
  • While stocks last

 

  • 2 Polos Gift Set
  • Purchase any 2 selected polos for $110
  • Customer must add the 2 polos to their cart for discount to apply 
  • Selected styles only
  • Limited time only
  • Not in conjunction

 

Metallics Boot and complimentary Pouch Bag

Terms & Conditions

 

  • Purchase any selected Metallics Lady Yearling Boot and receive a complimentary Metallics Pouch Bag
  • Available from 08/02/2021 for a limited time
  • Complimentary Metallics Pouch Bag available while stocks last
  • Customer must add the boot and Pouch Bag to their bag for discount to apply. Promotion will be calculated in your bag
  • Applies to Metallics collection only
  • Not in conjunction with any other offer
  • Order will be refunded to the original promotional value. If requesting a full refund, please return both items. Where only the boot is returned, you will receive a refund for the order amount minus the cost of the Pouch Bag
  • Complimentary items are only exchangeable for other complimentary items in the promotion

 

 

Boot Anniversary

Terms & Conditions

 

  • Offer valid off full priced apparel, care products and accessories only. Excludes footwear and sale items. Also excludes exotics. 
  • Not in conjunction with any other offer. Offer cannot be redeemed in Clearance outlets.
  • Offer is valid for 14 days from receipt of Boot Anniversary email.

 

2 Belts Promotion

Terms & Conditions

 

  • Purchase two selected belts for $150 USD
  • Available from 13/05/2021 - 30/05/2021
  • Customer must add both belts to their bag for discount to apply. Promotion will be calculated in your bag.
  • Applies to belts $100 USD and under. Plaited and exotic belts excluded.
  • Not in conjunction with any other offer or discount code.
  • Offer valid online at rmwilliams.com/ca.
  • Offer not available on the rmwilliams.com/uk UK website.
  • Offer will be refunded to the original promotional value. Where only one belt is returned, you will receive a refund for the other amount minus the cost of the second belt

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