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Below you will find answers to our most frequently asked questions

Frequently Asked Questions 

Below you will find answers to our most frequently asked questions

 

PRODUCT INFORMATION 

 

 

 

ORDERS

 

 

 

DISPATCH & DELIVERY

 

 

 

RETURNS 

 

 

 

ACCOUNT

 

 

 

CORPORATE

 

PROMOTIONAL TERMS & CONDITIONS

 

 

WELCOME PROMOTION

Terms & Conditions

  • Receive 15% off full price apparel, care products & accessories on your first purchase.
  • Promotion code is valid for one single use only.
  • Not available in conjunction with any other offer. 
  • Offer not redeemable for cash and not valid for gift card purchases, against prior purchases, and lay-bys.
  • Offer not redeemable on Footwear, Sale Items, Bespoke and Exotics. 
  • This offer is only valid to contacts who are subscribed to R.M.Williams email database.
  • This offer can only be redeemed within 30 days of receiving the Welcome email.
  • This offer is only available on the R.M.Williams online store.

 

 

HAPPY BIRTHDAY PROMOTION

Terms & Conditions

  • Promotion code is valid for one single use only.
  • Not available in conjunction with any other offer. 
  • Offer not redeemable for cash and not valid for gift card purchases, against prior purchases, and lay-bys.
  • Offer not redeemable on Footwear, Sale, Bespoke and Exotics. 
  • This offer is only valid to contacts who are subscribed to R.M.Williams email database.
  • This offer can only be redeemed within 30 days of receiving the Birthday email.
  • This offer is only available on the R.M.Williams online store in Australia & New Zealand. 

 

 

INSTAGRAM USAGE REQUEST

Terms & Conditions

Terms and conditions: if approached by @RMWilliams_official with the request to use your Instagram posts please reply on the same image using the hashtag RMWilliamsapprove. Images may be used for email content, our Shop Social page: https://www.rmwilliams.com.au/shop-r.m.williams-instagram-images/Shop_instagram.html, surfaced on product pages or sponsored posts on Facebook. If you do not wish to allow us to use your image do not hashtag the image. If you have any questions please respond via direct message to @RMWilliams_official.

 

 

40% OFF SELECTED SIGNATURE COLLECTION

Terms & Conditions

 

  • This offer commences 26 December 2019 12am EST
  • Offer avaliable until stocks last
  • Offer excludes R.M.Williams Men's Signature Collection styles
  • Receive 40% off full price selected leather goods from the R.M.Williams Signature Collection
  • Womens items only, products/styles include the Signature Tote Bag, Signature Bucket Bag and Signature Saddle Bag
  • Not available in conjunction with any other offer
  • Offer not redeemable for cash and not valid for gift card purchases, against prior purchases, and lay-bys
  • This offer is available on the R.M.Williams online store - rmwilliams.com.au, rmwilliams.com, rmwilliams-store.co.uk and instore
  • Discount will automatically be applied at the checkout 

 

 

Mid Season Sale 

Terms & Conditions

 

  • This offer commences 20th March 2020 at 9:00am AEST 
  • Until stocks last
  • Save up to 50% on selected items
  • Not available in conjunction with any other offer
  • Offer not redeemable for cash
  • This offer is avaliable instore and online
  • Discount shown on products and applied in cart

Worn around the world

Terms & Conditions

Burnished Boot and Belt

Terms & Conditions

  • Ecommerce exclusive promotion, only available Online.
  • Offer not available in store.
  • Purchase any Green Malachite or Red Garnet Burnished Boot and receive a complimentary Green Malachite or Red Garnet Burnished Drover Belt with your order.
  • Receive a complimentary Mini Moleskin Leather Care Kit with your purchase. Your care-kit will be included in your boot box upon delivery.
  • Customer will need to add their chosen size of both boot and belt to cart.
  • Promotional discount of $0 for Drover Belt will be applied in cart, with selected boot.
  • Limited belt quantities, complimentary belt offer only valid while stocks last.

Extended 60 Day Returns

Terms & Conditions

  • To make gifting easy this season, we have extended our 30 day returns to 60 days 
  • 60 day return period valid from 9th November 2020 - 17th January 2021
  • 60 day returns are accepted in-store and online 
  • Check our Returns & Refunds page for full instructions on how to make your return

 

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