For any enquiries, our Customer Service team will be delighted to assist.
Contact usOnline purchases can be returned free of charge within 90 days. Read more
Exchanges for online purchases can be made in-store only.
Once a return is received for processing, refunds generally take up to 10 business days to reach your account depending on your financial institution.
Accepted debit/credit cards:
Visa, MasterCard, American express, and JCB
Buy now pay later options:
PayPal Pay in 4, Afterpay, Zip Pay
Other payment options:
PayPal, R.M.Williams physical gift cards, R.M.Williams digital gift cards
Since 1932, R.M.Williams has been crafting boots to last, employing quality materials and time-honoured skills to make products worthy of their iconic name. Our commitment to enduring quality results in a lifetime of adventures for you and your trusted boots.
Learn more about our quality craftsmanship here.
When you make a purchase at R.M.Williams, your journey is just beginning. Explore our full offering of services and craft experiences, available across our network of store locations.
Take advantage of our click and collect service. Simply select your nearest store with stock and collect your order within 4 hours.
Location/s: All Australian stores
Availability: Every day during store opening hours
Put a sentimental touch to your leather goods and gifts with personalised debossing, completed at the time of purchase with no booking required.
Location/s: George Street, Castle Hill, St Georges Terrace, Queen Street, Rundle Place and Chadstone.
Availability: Every day during store opening hours
Price: $10 per R.M.Williams product
Items are presented in our signature R.M.Williams box and matching bag, thoughtfully prepared for gifting or keeping.
Location/s: All stores
Availability: Every day during store opening hours
Give the gift of choice with an R.M.Williams gift card. Available in-store or online, with the option to send directly to the recipient’s email.
Location/s: All stores or online
