For any enquiries, our Customer Service team will be delighted to assist.
Contact usOnline purchases can be returned free of charge within 60 days. Read more
Exchanges for online purchases can be made in-store only.
Once a return is received for processing, refunds generally take up to 10 business days to reach your account depending on your financial institution.
Accepted debit/credit cards:
Visa, MasterCard, American express, and JCB
Buy now pay later options:
PayPal Pay in 4, Afterpay, Zip Pay
Other payment options:
PayPal, R.M.Williams physical gift cards, R.M.Williams digital gift cards
Since 1932, R.M.Williams has been crafting boots to last, employing quality materials and time-honoured skills to make products worthy of their iconic name. Our commitment to enduring quality results in a lifetime of adventures for you and your trusted boots.
Learn more about our quality craftsmanship here.
When you make a purchase at R.M.Williams, your journey is just beginning. Explore our full offering of services and craft experiences, available across our network of store locations.
Put a sentimental finishing touch on your leather products and gifts with personalised debossing. This service doesn’t require pre-booking and can be conveniently completed at the time of purchase.
Location(s): George Street, Miranda, Castle Hill, Bondi, St Georges Terrace and Queen Street.
Availability: Every day during store opening hours
Price: $10 per R.M.Williams product
Design your own leather belt and choose from a range of leathers and hardware options for a truly personal look. Our team will then handcraft your belt, while you browse the store.
Location(s): 345 George Street
Availability: Every day during store opening hours
Bring your well-worn RMs into any R.M.Williams store and we’ll give them some much-needed TLC. Once they’ve been cleaned up and polished, they’ll be ready to accompany you on new adventures.
Location(s): All stores
Availability: Every day during store opening hours
Take advantage of our click and collect service when shopping online. Simply select your nearest store with stock availability and our team will get your order ready for collection within 24 hours.
Location(s): All Australian stores
Availability: Every day during store opening hours
If your boots are looking a little worse for wear, bring them into your nearest store and our team will assess them for any necessary repairs.
Location(s): All stores
Availability: Every day during store opening hours
