Returning an online order is simple. Follow these steps:

1. Start your return online — Visit our New Zealand Post and enter your order number and email address.
2. Select your items — Choose the item(s) you'd like to return and the reason for return.
3. Print your label — A prepaid New Zealand Post label will be generated for you to print.
4. Pack and drop off — Securely pack your items and drop them off at any New Zealand Post outlet.

Once received, we'll notify you by email when your items are received by our team, and again when your return has been processed.

A few things to keep in mind:

• Online purchases, and items purchased in-store that were delivered to you, can be returned via post.
• Items purchased in-store and taken with you at the time of purchase, or purchased through a stockist, are not eligible for return through the returns portal.
• Returns labels expire after 14 days if your items aren't shipped.

If for any reason your order is not as you expected, you have 60 days from the date of delivery, to lodge and return your order for a refund, exchange or store credit.

To be eligible, items must come back in the same condition they left us:

• Unworn and undamaged, with all original tags attached
• Footwear returned in its original, undamaged box
• Accompanied by proof of purchase

A few things to keep in mind:

• Gift cards cannot be refunded
• Delivery fees are non-refundable

Consumer guarantees

Your rights under Australian Consumer Law apply regardless of our 60-day returns policy. For more information, visit accc.gov.au. We take great pride in the quality of everything that leaves our workshop — but if something isn't right, we want to know straight away.

R.M.Williams products are to be treasured and cared for. With proper maintenance they can be preserved for years of faithful, comfortable wear. For more information please see our boot care guide and boot repair service.

Purchases can be exchanged or returned in-store, free of charge, within 60 days — our team will take care of everything. Exchanges and returns will only be accepted in-store with proof of purchase. Find your closest store here.

If purchased at an R.M.Williams outlet, items must be returned to an R.M.Williams outlet. Items purchased from a stockist must be returned directly to the stockist.

Exchanges can be made at any R.M.Williams store within 60 days — bring your item and proof of purchase, and our team will help you find the right fit. Use our store locator to find your nearest store.

We're unable to process exchanges by post. If you'd like a different size or style, place a new order and return the original for a refund using our free returns service.

R.M.Williams products are built to last. In the rare event that you receive a faulty, damaged, or misdescribed item, we will endeavour to make it right. If you receive an item that appears faulty or not as described, please contact our Homestead team as soon as possible with your order number and a photo of the issue. We'll assess it promptly and endeavour to make it right — whether that's a repair, replacement, or refund.

Your rights under Australian Consumer Law apply regardless of our 60-day returns policy. For more information, visit accc.gov.au. We take great pride in the quality of everything that leaves our workshop — but if something isn't right, we want to know straight away.