For any enquiries, our Customer Service team will be delighted to assist.
Contact usOnline purchases can be returned free of charge within 90 days. Read more
Exchanges for online purchases can be made in-store only.
Once a return is received for processing, refunds generally take up to 10 business days to reach your account depending on your financial institution.
Accepted debit/credit cards:
Visa, MasterCard, American express, and JCB
Buy now pay later options:
PayPal Pay in 4, Afterpay, Zip Pay
Other payment options:
PayPal, R.M.Williams physical gift cards, R.M.Williams digital gift cards
Since 1932, R.M.Williams has been crafting boots to last, employing quality materials and time-honoured skills to make products worthy of their iconic name. Our commitment to enduring quality results in a lifetime of adventures for you and your trusted boots.
Learn more about our quality craftsmanship here.
The Goodyear welt process involves stitching a leather welt strip to the insole of the boot, creating a lip of leather that the sole can then be stitched to. It’s worlds apart from more common, modern methods of boot making in which these elements are joined using cement glue, and instead creates a boot of lasting substance.

This humble strip of leather works hard for your boots, so you don’t have to. In addition to increased durability, the Goodyear welt enables the boot to be easily resoled and repaired, extending its natural lifespan.
In taking this extra step in the production process, we can ensure thousands of extra steps for you, and your R.M.Williams boots.
Our founder believed that a boot made well could last a lifetime, and over the past nine decades, we’ve proven this statement true, time and time again. The Goodyear welt is a vital ingredient in this sense of staying power, allowing for an easy resoling process without compromising on the structural integrity or comfort of the boot. It’s for this reason that we often see customers getting around in the same pair of RMs for half a century.
We’ve been making leather boots since 1932, following the lead of our revolutionary founder, Reginald Murray ‘RM’ Williams. He saw an opportunity to do things differently - to design with purpose and craft for longevity. And so he did. From one piece of leather, the R.M.Williams boot was born.
All these years later, we’re yet to find a better way to do things. Why fix what isn’t broken? Our method isn’t the easiest way, nor the quickest, but we’re safe in the knowledge that our boots are worthy of the adventures that you will take them on. They’re timeless, iconic, and above all, made to last.