FAQs
I can’t see ‘Select your free gift’ in my shopping bag.
- To qualify for the free enamel pin 3-pack, your shopping bag must contain eligible products totaling $300 or more. Once you reach the qualifying spend, the option to select your free gift will appear in your shopping bag.
Which products are eligible for the offer?
- Eligible apparel, accessories and footwear purchases count towards the qualifying spend of $300. Gift cards, boot repair service purchases and Outback subscriptions are excluded from the offer.
What free gifts are available to select in my shopping bag?
- You can choose one of the following enamel pin 3-packs, inspired by the R.M.Williams archives:
- Authentic enamel pin 3-pack (COX1AMTAE03)
- Icons enamel pin 3-pack (COX1AMTAE02)
- Gone Fishin’ enamel pin 3-pack (COX1AMTAE01)
Can I receive more than one enamel pin 3-pack?
- No. One free enamel pin 3-pack is available per qualifying transaction.
What happens if my selected enamel pin 3-pack is sold out?
- Enamel pin 3-packs are available while stocks last. If your selected pack is unavailable, an alternative available pack may be substituted. Online customers will be notified by email if stock is exhausted.
Will my enamel pin 3-pack arrive with the rest of my order?
- It may arrive separately, depending on stock availability. Your gift will still be sent to the same delivery address.
Can I use Apple Pay Express to receive my free gift?
- Apple Pay Express cannot be used on the product page for this offer. The gift must be added to your bag before using Apple Pay Express.
Can I purchase an enamel pin 3-pack separately?
- No. Enamel pin 3-packs are available exclusively as a gift with purchase and are not available for individual sale.
What happens if I want to return or exchange an item from my order?
- If a return brings your remaining purchase below the $300 qualifying spend, we ask that you return the free enamel pin 3-pack. Exchanges that keep your order at $300 or above won't affect your gift.
Can I exchange my enamel pin 3-pack or redeem it for cash or credit?
- No. Enamel pin 3-packs cannot be exchanged or redeemed for cash or credit. They are available exclusively as a gift with purchase and are not for individual sale.
Can I use the offer in conjunction with another promotion or discount?
- The offer cannot be used in conjunction with other offers or discounts, unless otherwise specified.
Can I receive the free gift when placing a click and collect order?
- Yes. Click and collect orders are eligible for the offer, provided all items in the order, including the selected enamel pin 3-pack, are available in-store.
Can I receive the offer in-store?
- Yes. The offer is available at participating R.M.Williams retail stores and online at rmwilliams.com.au (Australia) and rmwilliams.com/nz (New Zealand). Outlet stores are excluded.
When is the offer available?
- The offer is available from Tuesday 10 November 2026 until Sunday 22 November 2026, inclusive, or while stocks last.
Terms and conditions
- Spend $300 or above on apparel, accessories or footwear and receive a select enamel pin 3-pack*
- One gift with purchase per transaction.
- Gift card, boot repair service purchases and Outback subscriptions are excluded from offer.
- Enamel pin 3-packs, Authentic enamel pin pack (COX1AMTAE03), Icons enamel pin pack (COX1AMTAE02) and Gone Fishin' enamel pin pack (COX1AMTAE01) are valued at $49 and not for individual sale.
- While stocks last. If your selected enamel pin 3-pack is unavailable, an alternative available pack may be substituted. Online customers will be notified by email if stock is exhausted.
- Enamel pin 3-pack may be fulfilled separately depending on stock availability.
- Gift cannot be exchanged or redeemed for cash or credit and is subject to our standard return and exchange policy. Our returns policy does not affect your rights under the Consumer Guarantees Act 1993 or the Fair-Trading Act 1986, and you have consumer guarantees that cannot be limited by us.
- If you return items and your remaining purchase falls below $300, we ask you also return the free enamel pin 3-pack.
- Apple Pay Express cannot be used on the product page for this offer. The gift must be added to your bag before using Apple Pay Express.
- Offer available in New Zealand via www.rmwilliams.com/nz and R.M.Williams retail stores. Excluding outlet stores.
- Offer is not available in conjunction with any other offer or discounts, unless otherwise specified.
- Orders can be placed through the Click & Collect service if order is eligible and all items including gift are available instore.
- Offer available from Tuesday, 10 November 2026 12:00AM NZT until 22 November 2026 11:59pm (inclusive), or while stocks last.
- The offer is subject to our Terms and Conditions, Terms of Use, Delivery, Returns, and Privacy Policies which are available at www.rmwilliams.com/nz.
- R.M. Williams reserves the right to modify or withdraw this offer at any time without prior notice.
