Online purchases can be returned free of charge within 60 days. Read more

Exchanges for online purchases can be made in-store only.

Once a return is received for processing, refunds generally take up to 10 business days to reach your account depending on your financial institution.

Full returns policy

Accepted debit/credit cards:

Visa, MasterCard, American express, and JCB

Buy now pay later options:

PayPal Pay in 4, Afterpay, Zip Pay

Other payment options:

PayPal, R.M.Williams physical gift cards, R.M.Williams digital gift cards

We offer a wide range of boot repair services, see our full list here.

Find out how to return your boots for repair here.

Estimated processing time for repairs is 6-8 weeks.

Since 1932, R.M.Williams has been crafting boots to last, employing quality materials and time-honoured skills to make products worthy of their iconic name. Our commitment to enduring quality results in a lifetime of adventures for you and your trusted boots.

Learn more about our quality craftsmanship here.