RETURNS & REFUNDS

 

Online Returns Policy

It's important to us at R.M.Williams that you are happy with your new purchase, that's why we offer easy returns for up to 30 days - whatever the reason.

OPTIONS FOR RETURNING YOUR PURCHASE

LOCAL POSTAL SERVICE OR COURIER

  • Find your order number starting with 'US'
  • Three ways to find your order number: 
  1.  On your order confirmation email
  2. In the Order History section of your online account
  3. On the Delivery Note you recieved with your order, labeled as 'Our Reference'
  • Securly pack all items you wish to return
  • Download and complete our returns form We need this to identify your item
  • The cost of returns within the United States must be covered by the customer. We suggest using your local postal service or a courier. 


Package your return addressed to:

R.M.Williams Austin

11701 Domain Blvd Suite 124       

Austin, TX 78758 USA

 

INSTORE

  • Take your Items to your nearest R.M.Williams Store
  • The store will accept your goods to be refunded and instruct our customer service team to process the refund to the original payment method.
  • Refunds will be processed and submitted to your original form of payment within 4 business days. The length of time it takes to recieve your funds depends on your financial institution processes. Typically the funds should be avaliable within 10 business days.

 

EXCHANGE & CREDIT NOTES (IN STORE ONLY)

  • Take your Items to your nearest R.M.Williams Store
  • The store will accept your goods for exchange and process the transaction
  • Any price differences will need to be covered by the customer or will be refunded to the customer in the form of a credit note (redeemable in store only)

 

RETURNS POLICY

  • Please read our return policy carefully to ensure you can proceed with your returns request.
  • All returns should be sent back in their original packaging provided.
  • The item(s) should be returned unworn and in perfect condition, with all R.M.Williams garment tags still attached. Returns that are damaged, soiled or returned without their original tags may not be accepted and may be sent back to the customer.
  • Footwear should be returned unmarked and in their original and undamaged box and packaging as this is considered part of the product.
  • Due to the individual nature of MTO and Bespoke purchases, once your order has been placed, cancellations or amendments cannot be accepted.
  • Bespoke and Made to Order products are non-refundable.
  • Please make sure that the returns form is enclosed with your goods – if the returns form is not included it can result in your return not being processed.
  • Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact Customer Service immediately.
  • We are not responsible for the return shipping costs of the items.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • Please make sure all return packages are sent with a trackable, insured service.