All content on the Site, including descriptions of products, text, software, scripts, code, designs, graphics, photos, sounds, music, videos, applications, interactive features and all other content, and all intellectual property rights contained in such content, including copyright, designs, trademark,or patents, (Content) is owned by R.M.Williams (or its licensors).
R.M.Williams reserves the right to change any and all Content and other items used or contained in the Site at any time without notice.
You must not otherwise modify, copy, translate, broadcast, perform, display, distribute, frame, reproduce, republish, download, display, post, transmit or sell any Content without R.M.Williams’ prior written consent.
You must not use any data mining, robots, scraping or similar data gathering methods in respect of the Site.
Third party websites
Termination or suspension of the Site
R.M.Williams reserves the right at any time, and from time to time, to modify, restrict, suspend or terminate access to, temporarily or permanently, the Site or any part with or without notice. You agree that R.M.Williams will not be liable to you or to any third party for any such modification, restriction, suspension, or termination.
You are responsible for any actions that take place while using your account in a Secured Area. You agree to keep your username and password secure and not to allow anyone else to use your username or password to access a Secured Area. R.M.Williams is not responsible for any loss that results from the use of your username or password by a third party.
All purchase orders placed through the Site are subject to R.M.Williams’ acceptance. R.M.Williams may refuse to accept or may cancel any purchase, whether or not the purchase has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, R.M.Williams will issue you a refund.
Returns & Exchange
In order to return your purchase, please follow the simple procedure below:
Ensure the product is in its original condition and packaging and is in a resaleable condition.
Return the product, accompanied with a completed returns form (which is accessible and can be printed from here link and your receipt to:
R.M.Williams - Internet Returns
121 Frost Road
Salisbury SA 5108
ph:(61) 8 8259 1000
Please mark the package or relevant paperwork with "Returning goods to country of origin - not required" in order to reduce unnecessary charges.
R.M.Williams will refund your credit card or provide a replacement if requested. Where a replacement is requested, your credit card will be charged for the additional freighting costs and any pricing differences.
Import Duties & Taxes
PLEASE NOTE: Prices featured on the website do not include additional charges such as import duties and taxes imposed by your importing country. These charges are the responsibility of the customer. For further details on these charges, please contact your local Customs Department.
Your bespoke order will be delivered within 8 weeks of order confirmation, subject to the availability of materials.
R.M.Williams reserves the right to amend the delivery time as deemed necessary. R.M.Williams will refuse the personalisation of boots containing offensive content.
Products made from exotic skins (Crocodile & Ostrich) cannot be shipped outside of Australia, New Zealand or the United Kingdom due to jurisdictional laws. For more information please refer to https://www.cites.org/.
Due to the bespoke nature of your purchase, once your order has been placed, we are unable to cancel or amend the order. We are unable to accept returns of bespoke purchases except where the item is damaged or faulty or delivered incorrectly through an error by R.M.Williams.
Leather colours and materials may vary. R.M.Williams cannot accept responsibility for any variations in colour, shade and texture and will not accept returns on this basis. Please be aware that the image displayed is a mocked visual representation of how your bespoke item should look and there may be slight colour/material variations in the actual product you receive.
Made to Order Boots
Please note that any ‘made to order’ boots ordered from the Site that feature deviations from the footwear featured on the Site including differentiations in leathers, colours, heel height, toe shape and stitching etc will attract a surcharge of $AUD 35.00 for Elastic Sided and $AUD 45.00 for Top Boots (as may amended by R.M.Williams from time to time). Please note that all made to order boots can take up to 8 weeks to be manufactured, not including freight.
Out of Stock Product
We will advise by email if an item is out of stock, along with the expected delivery time. Please note that your order will only be delivered in full, when all products are available.
Country Shipping Restrictions
Bespoke boots and leather accessories & made from exotic skins (Crocodile & Ostrich) cannot be shipped outside of Australia, New Zealand or the United Kingdom due to import/export laws.
R.M.Williams will charge your credit card in Australian Dollars, based on today's exchange rate. Your Credit Card company does the conversion to your currency on the day they process the transaction.
Orders placed on the Site usually take up to 5 working days to be delivered within Australia and 10 working days to be delivered overseas, from our factory in Salisbury, South Australia. You agree that R.M.Williams is not responsible for any deliveries that take longer than these indicative timeframes.
The product prices listed on the Site do not include freight. You will be advised of the freighting charge at the time of check out, prior to entering your payment details.
To the extent permitted by law, R.M.Williams is not responsible or liable for your use of the Content, the Site, or the materials and products available for purchase on the Site.
To the extent permitted by law, R.M.Williams excludes all warranties (express or implied) in connection with the Site, Content or materials and products available for purchase on the Site, including implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.
R.M.Williams does not warrant or represent any specific results from use of the Site, its Content, or the materials and products available for purchase on the Site.
R.M.Williams does not warrant or represent that the Site or its Content will be uninterrupted or error-free, that any defects will be corrected, or that the Site or the server that makes the Site available are free of viruses or anything else harmful.
To the extent permitted by law, R.M.Williams does not warrant or represent that the Content is complete, correct, accurate, up to date, adequate, useful or reliable.
You agree that you use the Site and download, or otherwise obtain,and use Content at your own risk, and that you will be solely responsible for any loss you suffer as a result of using the Site or Content, including any damage to your mobile device, computer system or other device in which you access the Site, or loss of data, or other harm of any kind that may result.
Limitation of Liability