To track your order, simply click here and enter your order number and email. Alternatively, you can also track your order by visiting the DHL website and entering the tracking number sent to your email.

• For DHL tracking, visit their website here

We currently deliver to the following countries

• Australia
• New Zealand
• United States
• Canada
• United Kingdom
• Sweden
• Switzerland
• Denmark
• Norway
• Germany
• France
• Ireland
• Netherlands

While we ship to the countries listed above, there are some localities within these countries where we are unable to deliver. These include, but are not limited to, the following:

• Australia: Norfolk Island, Christmas Island, Cocos Islands and the Australian Antarctic Territory
• United Kingdom: Jersey, Guernsey, Isle of Man and Isle of Arran
• United States: Guam

If you change your mind, you have 60 days from the date of delivery to return an item. Please ensure it meets our change of mind returns and exchanges policy.

A few things to keep in mind:

• Gift cards cannot be refunded.
• Delivery fees are non-refundable.

Rather post it back? No problem — returns are free of charge via post for all online orders within 60 days.

A few things to keep in mind:

• Online orders and in-store purchases delivered to an address can be returned via post.
• Items purchased in-store and taken with you at the time of purchase must be returned to a store, not via post.
• Exchanges cannot be processed by post. If you’d like a different size or style, we recommend placing a new order and returning the original for a refund.

A few things to keep in mind:

1. Generate your return label here.
   (Your order number should start with "AU" followed by 10 digits)
2. Pack your item(s) securely and include the packing slip from your order
3. Drop it at any designated return location.
4. Once we receive your return, your refund will be processed within 5–7 business days.

Delivery fees are non-refundable.

Once your item is received at our returns hub, your refund will be processed within 2 business days. Refunds are returned to your original payment method — allow a further 3–7 business days for funds to appear, depending on your bank. Delivery fees are non-refundable unless the item is faulty.

We're unable to process exchanges by post. If you'd like a different size or style, place a new order and return the original for a refund using our free returns service.

A few things are worth checking before reaching out to us.

1. Check your order number
   Enter it exactly as it appears in your order confirmation email (sent from noreply@rmwilliams.com.au).
2. Check your postcode or ZIP code
   Enter it exactly as shown on your order confirmation.
   For US orders, use the full 9-digit ZIP with hyphen (e.g. 10012-4296) — not just the 5-digit code.
3. Make sure you're using the right returns portal
   The portal must match the website where you placed your order:
   
   • Australia (rmwilliams.com.au) → Australian portal
   • New Zealand (rmwilliams.com.au/nz/) → New Zealand portal
   • All other countries → International portal

Still stuck? Get in touch with our Homestead team and we'll sort it out for you.

R.M.Williams products are built to last. In the rare event that you receive a faulty, damaged, or misdescribed item, we will make it right.

If you receive an item that appears faulty or not as described, please contact our Homestead team as soon as possible with your order number and a photo of the issue. We'll assess it promptly and make it right — whether that's a repair, replacement, or refund.

Your rights under Australian Consumer Law apply regardless of our 60-day returns policy. For more information, visit accc.gov.au. We take great pride in the quality of everything that leaves our workshop — but if something isn't right, we want to know straight away.

Our Made To Order program is currently on pause.

As part of our ongoing focus on Australian manufacturing and artisanal craft, we are continuously reviewing processes at our iconic Adelaide workshop.

The Made To Order service is currently paused and undergoing a complete review to improve the experience for customers, and determine the best possible way for this program to return in the future. As a result, we are not currently accepting new orders for Made To Order products, except for our exotics range, including crocodile and ostrich leathers, which will remain available to purchase.

Since 1932, R.M.Williams has crafted boots built to last, using premium materials and time-honored techniques. Every pair reflects our dedication to enduring quality, designed to support a lifetime of adventures.

We stand by our craftsmanship with thorough quality checks and a repair program for verified quality concerns, assessed by R.M.Williams and addressed at our discretion. If you have a concern about the quality of your boots, you can visit any R.M.Williams store or contact our Customer Service team for assistance and assessment guidance. For full details, see our Commitment to Quality section in our Terms & Conditions. We will then launch a formal investigation with the courier company, once we have received confirmation that the delivery has not been successful our Homestead team will contact you with a resolution.

We’ve made an important update to the Dynamic Flex Craftsman, which is now known as the Dynamic Craftsman, reflecting our commitment to quality craftsmanship and durability.

The updated design features a durable rubber outsole, engineered to deliver steady grip, everyday comfort and long-lasting wear, paired with our new Dynamic insole featuring a supportive heel cradle for smoother impact absorption and contoured arch support to enhance stability and help reduce fatigue throughout the day.

Any repairs for Dynamic Flex Craftsman boots, now known as Dynamic Craftsman, will include the updated durable rubber outsole design, as the previous outsole is no longer available.

Online: Select ‘R.M.Williams gift card’ at checkout and enter your code. Your code can be found above the barcode in the email sent to the digital gift card recipient.

In Store: Present your digital gift card email, either on screen or as a print out, at any R.M.Williams store*.

Physical gift cards: Treat your physical gift card as cash. Unfortunately, lost or stolen cards cannot be replaced or refunded.

Digital gift cards: Treat your digital gift card email as cash. Unfortunately, misplaced digital gift cards will not be replaced or refunded.

If you’re experiencing difficulties logging into your account or completing a purchase, we recommend the following steps:

• Refresh your browser and clear your cache and history.
• Use a different browser.
• Open an incognito window.
• Try using a different device.

We prioritise your security and apologise for any inconvenience this may cause.

If you continue to experience this issue, please contact our Homestead customer service team here.

The pricing variations you may have noticed on our websites can be attributed to several factors. These include the rising cost of raw materials such as leather, the cost of our manufacturing (most of which takes place on Australian shores), exchange rate pressures and import duty arrangements all play into these pricing variations.

In doing so, we can continue to ensure the same high quality product that we are renowned for, as well as maintaining the wellbeing and effective operation of our teams, production partners and sources of raw materials.

We’re also employing more Australians than ever before and will continue to grow this number as we honour our commitment to onshore manufacturing.

Our Homestead team is available Monday to Friday throughout the year, excluding public holidays in NSW, Australia. Please find the list of public holidays in NSW below: