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Below you will find answers to our most frequently asked questions

Frequently Asked Questions 

Below you will find answers to our most frequently asked questions

 

PRODUCT INFORMATION 

 

 

 

ORDERS

 

 

 

DISPATCH & DELIVERY

 

 

 

RETURNS 

 

 

 

ACCOUNT

 

 

 

CORPORATE

 

PROMOTIONAL TERMS & CONDITIONS

 

 

WELCOME PROMOTION

Terms & Conditions

  • Receive 15% off full price apparel, care products & accessories on your first purchase.
  • Promotion code is valid for one single use only.
  • Not available in conjunction with any other offer. 
  • Offer not redeemable for cash and not valid for gift card purchases, against prior purchases, and lay-bys.
  • Offer not redeemable on Footwear, Sale Items, Bespoke and Exotics. 
  • This offer is only valid to contacts who are subscribed to R.M.Williams email database.
  • This offer can only be redeemed within 30 days of receiving the Welcome email.
  • This offer is only available on the R.M.Williams online store.

 

 

HAPPY BIRTHDAY PROMOTION

Terms & Conditions

  • Promotion code is valid for one single use only.
  • Not available in conjunction with any other offer. 
  • Offer not redeemable for cash and not valid for gift card purchases, against prior purchases, and lay-bys.
  • Offer not redeemable on Footwear, Sale, Bespoke and Exotics. 
  • This offer is only valid to contacts who are subscribed to R.M.Williams email database.
  • This offer can only be redeemed within 30 days of receiving the Birthday email.
  • This offer is only available on the R.M.Williams online store in Australia & New Zealand. 

 

 

INSTAGRAM USAGE REQUEST

Terms & Conditions

Terms and conditions: if approached by @RMWilliams_official with the request to use your Instagram posts please reply on the same image using the hashtag RMWilliamsapprove. Images may be used for email content, our Shop Social page: https://www.rmwilliams.com.au/shop-r.m.williams-instagram-images/Shop_instagram.html, surfaced on product pages or sponsored posts on Facebook. If you do not wish to allow us to use your image do not hashtag the image. If you have any questions please respond via direct message to @RMWilliams_official.

 

 

BRING A MATE
Terms & Conditions

 

  • The ‘Bring in a Mate’ campaign offer is only available in R.M.Williams own stores in the United States and United Kingdom.
  • 152 Spring Street New York New York 10012
  • Westfield Century City, 10250 Santa Monica Boulevard Space 1915 Los Angeles CA9006
  • Domain NORTHSIDE 11701 Domain Blvd Suite 124, Austin, TX 78758
  • 102 New Bond Street, London, W1S 1SS
  • 43 Berwick Street, Soho, London, W1F 8SB
  • This offer is also available on rmwilliams.com to customers outside of Australia & New Zealand, on the R.M.Williams online store.
  • Receive 20% off when you purchase 2 pair of boots
  • Receive 30% off when you purchase 3 pairs of boots
  • This must be in one transaction online
  • For in store purchases this can be done with two separate transactions when two people are present.
  • Discount will be automatically applied at the checkout.
  • Offer not valid against prior purchases and lay-bys.
  • The offer commences at 12:01 on Monday 13 January 2020 and ends 23:59 Sunday 26 January 2020
  • The offer excludes any boots crafted using the R.M.Williams Made to Order service


  • 30% OFF SELECTED RMW CITY LEATHER COLLECTION

    Terms & Conditions

     

    • This offer commences 04 March 2019 12am EST
    • Until stocks last
    • Receive 30% off full price selected leather goods from the RMW City Collection
    • Not available in conjunction with any other offer
    • Offer not redeemable for cash and not valid for gift card purchases, against prior purchases, and lay-bys
    • This offer is only available on the R.M.Williams online store - wwww.rmwilliams.com
    • Discount will automatically be applied at the checkout 

     


     

     

    End Of Season Sale 

    Terms & Conditions

     

    • This offer commences 25th December 2019 03:00pm AEST 
    • Until stocks last
    • Save up to 50% on selected items
    • Not available in conjunction with any other offer
    • Offer not redeemable for cash
    • This offer is avaliable instore and online
    • Discount shown on products and applied in cart

     

     

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