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Below you will find answers to our most frequently asked questions

Frequently Asked Questions 

Below you will find answers to our most frequently asked questions

 

PRODUCT INFORMATION 

 

 

 

ORDERS

 

 

 

DISPATCH & DELIVERY

 

 

 

RETURNS 

 

 

 

ACCOUNT

 

 

 

CORPORATE

 

PROMOTIONAL TERMS & CONDITIONS

 

 

 

WELCOME PROMOTION

Terms & Conditions

  • Receive 15% off full price apparel, care products & accessories on your first purchase.
  • Promotion code is valid for one single use only.
  • Not available in conjunction with any other offer. 
  • Offer not redeemable for cash and not valid for gift card purchases, against prior purchases, and lay-bys.
  • Offer not redeemable on Footwear, Sale Items, Bespoke and Exotics. 
  • This offer is only valid to contacts who are subscribed to R.M.Williams email database.
  • This offer can only be redeemed within 30 days of receiving the Welcome email.
  • This offer is only available on the R.M.Williams online store.

 

 

HAPPY BIRTHDAY PROMOTION

Terms & Conditions

  • Promotion code is valid for one single use only.
  • Not available in conjunction with any other offer. 
  • Offer not redeemable for cash and not valid for gift card purchases, against prior purchases, and lay-bys.
  • Offer not redeemable on Footwear, Sale, Bespoke and Exotics. 
  • This offer is only valid to contacts who are subscribed to R.M.Williams email database.
  • This offer can only be redeemed within 30 days of receiving the Birthday email.
  • This offer is only available on the R.M.Williams online store in Australia & New Zealand. 

 

 

INSTAGRAM USAGE REQUEST

Terms & Conditions

Terms and conditions: if approached by @RMWilliams_official with the request to use your Instagram posts please reply on the same image using the hashtag RMWilliamsapprove. Images may be used for email content, our Shop Social page: https://www.rmwilliams.com.au/shop-r.m.williams-instagram-images/Shop_instagram.html, surfaced on product pages or sponsored posts on Facebook. If you do not wish to allow us to use your image do not hashtag the image. If you have any questions please respond via direct message to @RMWilliams_official.

 

 

 

30% OFF SELECTED RMW CITY LEATHER COLLECTION

Terms & Conditions

 

  • This offer commences 04 March 2019 12am EST
  • Until stocks last
  • Receive 30% off full price selected leather goods from the RMW City Collection
  • Not available in conjunction with any other offer
  • Offer not redeemable for cash and not valid for gift card purchases, against prior purchases, and lay-bys
  • This offer is only available on the R.M.Williams online store - wwww.rmwilliams.com
  • Discount will automatically be applied at the checkout 

 


 

 

2 BELTS FOR $140

Terms & Conditions

 

  • 2 belts for $140USD
  • Offer available from 12/08/2019 09:00 EST to 01/09/2019 at 11:59 EST
  • Purchase 2 belts for $140USD while stocks last
  • Not available in conjunction with any other offer 
  • Discount will automatically be applied at checkout 
  • Offer not redeemable for cash, against prior purchases and lay-by's
  • This offer is available on wwww.rmwilliams.com

 

LIMITED EDITION SETS 

Terms & Conditions

 

  • This offer commences 28th November 2019 06:00am CT to 24th December 11:59pm CT
  • Until stocks last
  • Purchase matching boot and belt for $420
  • Add Boot and Belt to cart for promotion to apply at checkout
  • Boots & Belt are Made to Order and will be received in an estimated time of 6-8 weeks
  • Not available in conjunction with any other offer
  • Offer not redeemable for cash
  • This offer is only available on the R.M.Williams online store (Cyber Weekend Online Exclusive, extended)
  • Discount will be applied in cart

 

 

 

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