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Below you will find answers to our most frequently asked questions

Frequently Asked Questions 

Below you will find answers to our most frequently asked questions

 

PRODUCT INFORMATION 

 

 

 

ORDERS

 

 

 

DISPATCH & DELIVERY

 

 

 

RETURNS 

 

 

 

ACCOUNT

 

 

 

CORPORATE

 

PROMOTIONAL TERMS & CONDITIONS

 

 

MADE ON DEMAND

Terms & Conditions

Upon purchasing Made On Demand boots, you are agreeing to the below: 

  • Your Made On Demand boot will be shipped in 3-5 days for 'in stock' items or 6-8 weeks for 'special order' items 
  • R.M.Williams reserves the right to amend the delivery time as deemed necessary 
  • Due to the individual nature of your purchase, once your Made On Demand boot order has been placed, cancellations or amendments cannot be accepted 
  • R.M.Williams is unable to accept returns or exchanges of Made On Demand purchases except where the item is damaged or faulty or delivered incorrectly through and error by R.M.Williams 
  • Leather colours and materials may vary 
  • R.M.Williams cannot accept responsibility for any variations in colour, shade and texture and cannot accept returns on this basis.

 

 

TAKE CARE OF YOUR BOOTS PROMOTION

Terms & Conditions

 

  • The offer will run from December 26th 2021 to January 30th 2022.
  • The offer applies to one care product per customer for each pair of full priced boots purchased.
  • Whilst stocks last.
  • The offer excludes Leather Care Kits, 500ml Leather Conditioner, Saddle Dressing & Oilskin Re-proofer.

 

 

WELCOME PROMOTION

Terms & Conditions

  • Receive 15% off full price apparel, care products & accessories on your first purchase.
  • Promotion code is valid for one single use only.
  • Not available in conjunction with any other offer. 
  • Offer not redeemable for cash and not valid for gift card purchases, against prior purchases, and lay-bys.
  • Offer not redeemable on Footwear, Sale Items, Bespoke and Exotics. 
  • This offer is only valid to contacts who are subscribed to R.M.Williams email database.
  • This offer can only be redeemed within 30 days of receiving the Welcome email.
  • This offer is only available on the R.M.Williams online store.

 

 

HAPPY BIRTHDAY PROMOTION

Terms & Conditions

  • Promotion code is valid for one single use only.
  • Not available in conjunction with any other offer. 
  • Offer not redeemable for cash and not valid for gift card purchases, against prior purchases, and lay-bys.
  • Offer not redeemable on Footwear, Sale, Bespoke and Exotics. 
  • This offer is only valid to contacts who are subscribed to R.M.Williams email database.
  • This offer can only be redeemed within 30 days of receiving the Birthday email.
  • This offer is only available on the R.M.Williams online store in Australia & New Zealand. 

 

 

INSTAGRAM USAGE REQUEST

Terms & Conditions

Terms and conditions: if approached by @RMWilliams with the request to use your Instagram posts please reply on the same image using the hashtag RMWilliamsapprove. Images may be used for email content, our Shop Social page: https://www.rmwilliams.com.au/shop-r.m.williams-instagram-images/Shop_instagram.html, surfaced on product pages or sponsored posts on Facebook. If you do not wish to allow us to use your image do not hashtag the image. If you have any questions please respond via direct message to @RMWilliams.

 

 

Boot Anniversary

Terms & Conditions

 

  • Offer valid off full priced apparel, care products and accessories only. Excludes footwear and sale items. Also excludes exotics. 
  • Not in conjunction with any other offer. Offer cannot be redeemed in Clearance outlets.
  • Offer is valid for 14 days from receipt of Boot Anniversary email.

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