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Delivery & returns
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Delivery is FREE for orders over US$250PREMIUM DHL SERVICE
- FREE for orders over US$250
- $30 for orders under US$250
- 'In Stock' items estimated delivery within 5-7 business days
- All 'Special Order' items are shipped in 12 -14 weeks
EXTENDED RETURNS*60 DAY RETURN PERIOD- Return via post
- In-store exchange & return - exchanges only processed in-store
- Refunds processed within 10 business days of return
- *Returns or exchanges are not accepted for Made On Demand purchases.
Packaging
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Responsible packaging
As part of our ‘Crafting a better future’ strategy, we have partnered with Victoria-based business Opal on the production of our ecommerce packaging boxes. Opal sources all of its raw wood materials sustainably and responsibly within Australia, with a focus on keeping the manufacturing process local. Each box looks just as good as it feels, opening to reveal a beautiful artwork inspired by the Australian outback.
Our new packaging range also includes paper mailers created in partnership with Grounded Packaging. These mailers eradicate the need for plastic shipping satchels and are crafted with a circular approach, using recycled FSC-certified pulp made from 100% post-consumer recycled paper. They are renewable, kerbside recyclable and have a lower carbon footprint than virgin paper.
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