Crafted with love
A love story
A lady of substance
Craftsmanship and durability
Creating a sustainable future
Positive environmental impact
Products that last a lifetime
RM believed there was only one thing more comfortable than a new R.M.Williams boot. And that’s an old R.M.Williams boot, one that has become a trusted friend, that has shaped itself exactly to the eccentricities of your foot. Such a boot is to be treasured, to be maintained and preserved for years of faithful, comfortable wear. Which is why we offer our boot repair service.
Please note, our repair service operates on a first-in, first-out basis, and we are unable to offer a specific timeframe for the completion and delivery of repaired boots. We are still accepting repairs requests but can no longer guarantee the return of repaired boots in time for Christmas.
Resole and heel | Replace elastics | Replace tugs | In-store services
The removal and replacement of the outer soles and heels. Including the shank, cork-filler, and welt strip.
The heel stack is the stack of leather above the heel rubber that makes up the heel. Where the heel stack is worn or damaged, the complete heel stack requires replacing.
The heel rubber can be replaced individually, without the additional cost of replacing the complete heel stack, where there is no damage to the heel stack.
Due to age and/or wear and tear, the elasticity in the elastics may diminish and the elastics will require replacing. These can be replaced individually or all four at the same time.
Our boot tugs should remain in your boots for the life of your boots however they can be replaced if they become worn or damaged. They can be replaced individually or all four at the same time.
Some services are only available in-store or from a licensed repairer as the boot needs to be physically examined.
The re-manufacture of the boot – only the upper leather, lining, tugs, and elastics remain (all other components are replaced). The removal and replacement of the outer soles and heels (including the shank, cork-filler, and welt strip) including the innersole.
Innersoles are a very important component in footwear and should be in a reasonable condition at all times. A relast is required for a number of reasons but the most common reason is the poor condition of the innersoles. Moisture, heat or age can cause the innersoles to deteriorate and no longer be able to perform.
In order to perform a relast, the boot linings need to be in a reasonable condition. Where the linings are worn or contain holes, they will require replacing, resulting in a ‘relast and lining’ repair.
The re-manufacture of the boot – only the upper leather, tugs and elastics remain (all other components are replaced, including the linings). A relast is required to replace linings, therefore a ‘relast and lining’ repair is required for worn or torn linings.
A relast is required to alter the boot size or fitting. Only footwear manufactured with a screwed or welt sole can be altered. The following alterations can be made.
• Size increase – ½ size only
• Size decrease – a maximum of one full size only
• Width increase – a maximum of one width only
• Width decrease – a maximum of 2 widths only
Important notes: A width increase is only possible when the toe shape does not change. A combined size and width increase in conjunction is not possible.
The following changes can be made to the sole of the boot during a re-sole and heel or a relast:
• A plain leather welt can be changed to plain rubber welt (and vice versa)
• A comfort leather welt can be changed to comfort rubber welt (and vice versa).
• Dynamic Flex and Screwed soles cannot be changed to alternate sole types.
• Plain leather innersoles cannot be replaced with comfort innersoles (and vice versa).
The following changes can be made to the heel of the boot during a re-sole and heel or a relast:
• A block heel can be changed to a cuban heel (and vice versa)
• A flat heel can be changed to a ladies tapered flat heel (and vice versa).
Note: High heels cannot be changed to flat heels (and vice versa).
Boot care essentials
Boot maintenance guide
Leather care products