SOCIAL DISTANCING & STORE LIMITS
We ask that you adhere to social distancing requirements. In addition, based on store size, we’re carefully controlling the number of customers allowed in the store.
HAND SANITISER
There will be hand sanitiser available in-store.
CASHLESS TRANSACTIONS
Keep it cashless. For the time being we would prefer non-cash payment transactions.
FACE MASKS
Our dedicated store staff will be wearing masks and we ask that customers also wear masks.
additional hygiene practises
We have implemented additional hygiene practises, including increasing the frequency with which we sanitise high touch areas, counters, seating, change rooms and our boot display area.
HANDS FREE EXPERT FITTINGS
Our talented team of customer service representatives have developed a ‘touch free’ boot fitting process that will provide you the best service and adhere to social distancing regulations.
Frequently asked questions
Q: CAN I STILL PAY WITH CASH?
Yes, you can still pay with cash, however we are asking customers to keep it cashless. For the time being we would prefer non-cash payment transactions.
Q: HOW WILL YOU BE KEEPING YOUR STORES COVID-19 FRIENDLY?
The health, safety and wellbeing of our staff and customers is our priority during this time. To ensure our stores are a safe as possible, we have implemented additional hygiene practice in all stores. Stores will have hand sanitiser stations as you enter, we will be increasing the frequency with which we sanitise high touch areas, counters, seating, change rooms and our boot display area. There will also be 1.5M guides in-store, to adhere with social distancing guidelines.
Q: NOW THE STORES ARE OPEN, CAN I GET MY BOOTS BACK I PUT IN FOR REPAIR?
We’re currently working through all boot repairs, however due to social distancing guidelines we aren’t running at full capacity just yet. This means you might have to wait a little longer to get your boots back. As soon as your boots are ready, our retail staff or customer service team will be in contact.
Q: NOW THE STORES ARE OPEN, WILL I BE ABLE TO COLLECT MY ‘Made To Order’ BOOTS
We’re currently working through MTO orders, however due to social distancing guidelines we aren’t running at full capacity just yet. This means there might be a delay in your boots being handcrafted, but once your boots are ready to be picked up, our store staff or customer service team will be in contact.
Q: CAN I ORDER ‘Made To Order’ BOOTS OR PUT MY BOOTS IN FOR REPAIR?
We are accepting MTO orders and boot repairs in all stores that are open. Please be aware, due to social distancing guidelines the workshop isn’t running at full capacity just it. This means that there might be a delay in receiving your MTO order or your boots in for repair back.
60 DAY FREE RETURNS
It’s important to us at R.M.Williams that you are happy with your new purchase, that's why we offer FREE & easy returns for up to 60 days – whatever the reason. Find out more.
FREE DELIVERY
Free delivery is available on orders over USD$250. USD $30 for orders under USD $250.
CONTACTLESS DELIVERY
For online orders, our delivery partner DHL will no longer require a signature on delivery, allowing them to drop your parcel at the door without contact. Find out more.
GENERAL ENQUIRIES
Our Customer Service team is available to take your enquiries regarding boot repairs, online services and Made to Order. Please be patient as we may experience a surge of calls during this difficult time.
Our customer service team is available on weekdays 8:30am - 5:30pm (Australian Central Standard Time)
customerservice@rmwilliams.com.au
+61 8 825 910 07 internationally and domestically
Address: 121 Frost Road, Sailsbury, South Australia, AUSTRALIA 5108
