R.M.WILLIAMS, MADE IN AUSTRALIA
It’s about real people making real Australian products – that’s part of the magic that makes R.M.Williams the company it is.
Reginald Murray Williams founded the company back in 1932 from inside an iron wool shed behind his father's house in Adelaide’s inner northern suburb of Prospect. 5 Percy Street is emblazoned in our brands DNA and in hearts and soles across the world. It was in this very location where we worked with the rest of Australia through the worst of times in World War II, keeping the business going with our craftspeople continuing tirelessly without knowing tomorrow.
Now, 88 years later, the COVID-19 crisis has stopped us in our tracks.
COVID-19 infections in Australia continue to increase every day with new guidelines being announced by the Federal and State Governments. This is causing serious uncertainty and anxiety to all of us, our family, friends and community. Over the last week, our employees have expressed significant concerns and highlighted our inability to strictly enforce the Government mandated 1.5 metres physical distancing guidelines in our Retail stores and Workshop.
During this period our international business has come to a stop with the closure of our Retail stores in the US, UK, and New Zealand. In Australia, as advised by Government, we kept our Retail stores open, despite significant financial loss during this period, until our prioritisation of health and safety of our team mates became critical and we decided to close all our Retail stores in Australia from 29th March. This decision has been made after great deliberation knowing it will impact each of us and our R.M.Williams family.
Effective 1st April, our Salisbury workshop in Adelaide, S.A. will be closed until further notice. We are actively working with the South Australian Government, and looking forward to the Federal Government announcing appropriate policy guidelines to support employees and business to navigate through these turbulent times, so that we can overcome the current crisis and quickly get back to consumers and fans with R.M.Williams products and our legendary service.
We will always represent the Australian bush and the spirit of Australia.
With warm regards,
Our RMW Team
GENERAL ENQUIRIES
Our Customer Service team is available to take your enquiries regarding boot repairs, online services and Made to Order. Please be patient as we may experience a surge of calls during this difficult time.
Our customer service team is available on weekdays 8:30am - 5:30pm (Australian Central Standard Time)
customerservice@rmwilliams.com.au
+61 8 825 910 07 internationally and domestically
Address: 121 Frost Road, Sailsbury, South Australia, AUSTRALIA 5108
To our RM Community
Since our founding in 1932, here at RM the wellbeing of our employees and the communities we serve has been our top priority. We worked with the rest of Australia through the worst of times in World War II, keeping the business going with our craftspeople continuing tirelessly without knowing tomorrow.
At this moment in these unprecedented times, it is hard to see past the headlines and understand what lies ahead. Australia, and central to that fabric, R.M.Williams, has shown through the decades and through recent times with the drought and bushfires that we are a people who adapt through tenacity, perseverance and a pioneering spirit. But, the COVID-19 crisis has stopped us mid stride so to say, on a global level, affecting humanity at every level.
After great deliberation, knowing this will impact each of us and our R.M.Williams family in different ways, we are closing our Australian Stores effective the 28th March. To that end our RM Aus team joins our global teams in NZ, UK, and the US where our R.M.Williams Boot Rooms are temporarily closed, as we band together though being apart.
Our decisions also ensure that when the crisis is behind us, we can quickly get back to delighting you all with R.M.Williams products, our legendary RM service with a smile, and that perfect fit. With constant innovation, creative minds and a vision for the future we will discover a way forward together while maintaining the heritage and character of the R.M.Williams name.
We will always represent the Australian bush and the spirit of Australia.
We thank you for being such an important part of the R.M.Williams story
With warm regards
Our RMW Team
STORE CLOSURES
Stores will remain closed across the United States and will remain closed until Sunday the 19th of April.
ONLINE ORDERS
To provide you with a safe online experience we have reviewed our policies and processes to align with the recent changes.
Delivering your parcel
Our delivery partner, DHL, offers our customers convenient methods of delivery including leaving without signature. Prior to delivery by DHL will send customers a text or email with 6 delivery choices, please select “leave without signature” to ensure maximum social distancing.
60 day returns
It’s important to us at R.M.Williams that you are happy with your new purchase, that's why we have extended returns for up to 60 days - whatever the reason. You can easily return your items by postal service or courier.
