Christmas with R.M.Williams - Better Together Christmas with R.M.Williams - Better Together

 

CHRISTMAS MADE EASY AT R.M.WILLIAMS

It’s safe to say this will be a Christmas unlike any other. Below are some helpful tips and important dates to ensure your Christmas is everything you want it to be.

WE’RE OPEN FOR ONLINE ORDERS

To provide you with a safe online experience we have reviewed our policies and processes to align with the recent changes.

Free delivery on orders over AU$150

Free Shipping on orders over US$250

Take advantage of our premium delivery service.All orders over $250 are delivered FREE but you only pay US$30 for anything below $250. Customers are not responsible for import taxes and duties. Our estimated delivery is within 7-10 business days, however during peak periods these times may extend.

Find out more.

Easy 60 Day Returns

Extended 30 Day Christmas Returns

It's important to us at R.M.Williams that you are happy with your new purchase, whatever the reason.

Find out more

Find your nearest R.M.Williams store

Extended Trading Hours

Of course you can shop online 24 hours any time of day but as Christmas approaches our stores will have adjusted shopping hours so you can purchase your gifts in your own time. Go to our store finder to find the shopping hours of the stores closest to you.

Find out more

ENSURE YOUR DELIVERY ARRIVES BEFORE CHRISTMAS

We’re working hard to deliver your parcels as safely and quickly as possible, but we’re pretty sure delivery for Christmas will take longer this year as everybody manages the impacts of COVID-19 and more online deliveries than ever before.

Sending as early as you can, and by the dates advised below, means your parcels will have the best chance of arriving in time for Christmas. We’ll still deliver items sent after these dates as quickly as possible, but it will be difficult to get them to their destinations by Christmas.

United States: Place your order by midnight (GMT-5) 10th December

Special Order Items: Unfortunately this is now closed.

 


R.M.Williams Digital Gift Cards

 

Why not let them choose their gift?

DIGITAL GIFT CARD

SEND A PERSONALISED GIFT CARD DIRECTLY TO THEIR INBOX.

The R.M.Williams Digital Gift Card is the perfect gift for those who are hard to buy for. Choose a custom value & redeem at any R.M.Williams store* in the United Stated & Canada or at rmwilliams.com

 

SHOP DIGITAL GIFT CARD

VISIT US IN STORE

During the Christmas busy period our greatest priority is the health and safety of all our team members and customers. The brand’s Retail Boot Ambassadors will ensure customer sensitivities and guidelines are met at all times, including offering hand sanitiser and promoting social distancing. New limits on the number of people in store at any one time will further allow the teams to deliver the exceptional one-on-one service they are renowned for.

Social distancing in store

SOCIAL DISTANCING

We ask that you adhere to social distancing requirements. We’re carefully controlling the number of customers allowed in store.

hand sanitiser

HAND SANITISER

There will be hand sanitiser available in-store.

cashless transactions

CASHLESS TRANSACTIONS

Keep it cashless. For the time being we would prefer non-cash payment transactions.

 

 

Frequently asked questions

Q: HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email containing your Tracking Number to track your package.

If you have a registered account, you can also check the status of your order by signing into your account and selecting 'My Account', followed by 'My Orders', clicking into your order where you can see your orders 'Item Status'

 

Q: WHY HAS MY ORDER BEEN SHIPPED IN 2 SEPERATE DELIVERIES?

Your order will be shipped in 2 seperate orders if you have ordered a 'Special Order 6-8 weeks' boot. Your boots are not held in stock and are being made to order.

Please note: All ‘special order 6-8 weeks’ boots purchased after the 9th of November will not be shipped before Christmas, please allow 10-12 weeks for delivery.

All 'In Stock' orders will be shipped within 7-10 business days.

Your order confirmation email will show the number of shipments required to fulfil your order, identified by 'Delivery 1' & 'Delivery 2' you will recieve an email containing your Tracking Number to track your package(s). If you have a registered account, you can also check the status of your order by signing into your account and selecting 'My Account', followed by 'My Orders', clicking into your order where you can see your orders 'Item Status'

 

Q: WILL YOUR INTERNATIONAL STORES OPEN ANY TIME SOON?
Our international stores will remain closed until further notice. We will continue to monitor updates on social distancing guidelines globally and hope to open our international stores as soon as we can. In the meantime, you can still shop online as we’re still shipping internationally.

 

Q: CAN I STILL PAY WITH CASH IN STORE?

Yes, you can still pay with cash, however we are asking customers to keep it cashless. For the time being we would prefer non-cash payment transactions.

 

Q: HOW WILL YOU BE KEEPING YOUR STORES COVID-19 FRIENDLY?

The health, safety and wellbeing of our staff and customers is our priority during this time. To ensure our stores are a safe as possible, we have implemented additional hygiene practice in all stores. Stores will have hand sanitiser stations as you enter, we will be increasing the frequency with which we sanitise high touch areas, counters, seating, change rooms and our boot display area. There will also be 1.5M guides in-store, to adhere with social distancing guidelines.

 

Q: NOW THE STORES ARE OPEN, CAN I GET MY BOOTS BACK I PUT IN FOR REPAIR?

We’re currently working through all boot repairs, however due to social distancing guidelines we aren’t running at full capacity just yet. This means you might have to wait a little longer to get your boots back. As soon as your boots are ready, our retail staff or customer service team will be in contact. You can place your Boot Repair order online in the meantime - please check cut off dates and information on the product page.

 

Q: NOW THE STORES ARE OPEN, WILL I BE ABLE TO COLLECT MY ‘Made To Order’ BOOTS

We’re currently working through MTO orders, however due to social distancing guidelines we aren’t running at full capacity just yet. This means there might be a delay in your boots being handcrafted, but once your boots are ready to be picked up, our store staff or customer service team will be in contact.

 

Q: CAN I ORDER ‘Made To Order’ BOOTS OR PUT MY BOOTS IN FOR REPAIR?

We are accepting MTO orders and boot repairs in all stores that are open. Please be aware, due to social distancing guidelines the workshop isn’t running at full capacity just it. This means that there might be a delay in receiving your MTO order or your boots in for repair back.

 

Customer Service

 

GENERAL ENQUIRIES

Our Customer Service team is available to take your enquiries regarding boot repairs, online services and Made to Order. Please be patient as we may experience a surge of calls during this difficult time.

Our customer service team is available on weekdays 8:30am - 5:30pm (Australian Central Standard Time)  
customerservice@rmwilliams.com.au
+61 8 825 910 07  internationally and domestically
Address: 121 Frost Road, Sailsbury, South Australia, AUSTRALIA 5108

 

Christmas with R.M.Williams Christmas with R.M.Williams