Replace 1 boot tug
Complimentary delivery on all orders over $250 and 60 day returns.
Find out more
Repaired by the hands that made them
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Details
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Send your old friends back to the hands that lovingly created them. The same boot makers who made your boots can replace the elastics, the tugs and resole them.
REPLACE TUGS- If ordering a repair for more than one pair of boots, you will need to place two separate repair orders
- Repairs made with authentic parts developed with experience over 84 years
- Tugs can be replaced individually, or in multiples as required
- Tugs will be replaced with the same or closest match to the original tug(s)
- If ordering a repair for more than one pair of boots, you will need to place two separate repair orders
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Send your old friends back to the hands that lovingly created them. The same boot makers who made your boots can replace the elastics, the tugs and resole them.
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Delivery & returns
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Delivery is FREE for orders over US$250PREMIUM DHL SERVICE
- FREE for orders over US$250
- $30 for orders under US$250
- 'In Stock' items estimated delivery within 5-7 business days
- All 'Special Order' items are shipped in 12 -14 weeks
EXTENDED RETURNS*60 DAY RETURN PERIOD- Return via post
- In-store exchange & return - exchanges only processed in-store
- Refunds processed within 10 business days of return
- *Returns or exchanges are not accepted for Made On Demand purchases.
Packaging
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Responsible packaging
As part of our ‘Crafting a better future’ strategy, we have partnered with Victoria-based business Opal on the production of our ecommerce packaging boxes. Opal sources all of its raw wood materials sustainably and responsibly within Australia, with a focus on keeping the manufacturing process local. Each box looks just as good as it feels, opening to reveal a beautiful artwork inspired by the Australian outback.
Our new packaging range also includes paper mailers created in partnership with Grounded Packaging. These mailers eradicate the need for plastic shipping satchels and are crafted with a circular approach, using recycled FSC-certified pulp made from 100% post-consumer recycled paper. They are renewable, kerbside recyclable and have a lower carbon footprint than virgin paper.
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