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  • Returns & Refunds

    <style type="text/css">.float { float: left; } </style> <h1>returns or exchanges</h1> <p>Returns and exchanges can be processed via post or in-store.</p> <p>&nbsp;</p> <h2>VIA POST:</h2> <p><strong><img alt="Print your label" src="Admin/ICONS-02-print.jpg?$staticlink$" title="Print your label" width="70" />&nbsp;&nbsp;1. CREATE LABEL</strong></p> <div class="content-block-container"> <div class="two-column-image-text-block"> <div class="left-column"> <div class="text-button-container"> <div class="text-container"> <p><img alt="AusPost" src="Admin/AusPost.jpg?$staticlink$" title="Australia Post" width="150" /></p> <p>Generate your Australia Post label here</p> <a class="btn btn-large btn-secondary" href="https://return.auspost.com.au/RMWILLIAMS" target="_blank">Australia Post LABEL</a></div> </div> </div> <div class="right-column"> <div class="text-button-container"> <div class="text-container"> <p><img alt="Parcel Point" src="Admin/PPoint.png?$staticlink$" title="Parcel Point" width="150" /></p> <p>Generate your ParcelPoint label here.</p> <a class="btn btn-large btn-secondary" href="https://parcelpoint.com.au/rmwilliams/return/method" target="_blank">ParcelPoint LABEL</a></div> </div> </div> </div> </div> <p>&nbsp;</p> <p><strong><img alt="Complete your form" class="float" src="Admin/ICONS-03-write.jpg?$staticlink$" style="margin-right: 20px; margin-bottom: 20px;" title="Complete your form" width="70" />2. COMPLETE RETURNS OR EXCHANGE FORM</strong></p> <p>Fill out your preferences on your packing slip. <a href="https://pdfs-2019.s3-ap-southeast-2.amazonaws.com/PackingSlip_Online_2021.pdf" target="_blank">Reprint packing slip here</a>.</p> <p>&nbsp;</p> <p><strong><img alt="Pack your items" class="float" src="Admin/ICONS-01-pack.jpg?$staticlink$" style="margin-right: 20px; margin-bottom: 20px;" title="Pack your items" width="70" />3. PACK ITEMS</strong></p> <p>Securely pack your item(s) including the packing slip.</p> <p>&nbsp;</p> <p><strong><img alt="Post your item" class="float" src="Admin/ICONS-05-post.jpg?$staticlink$" style="margin-right: 20px; margin-bottom: 20px;" title="Post your item" width="70" />4. POST ITEMS</strong></p> <p>Drop your parcel off at your nearest Australia Post office or ParcelPoint return location. Please note, Australia Post can print your label for you if required.</p> <p>&nbsp;</p> <p><strong><img alt="Refund or exchange" class="float" src="Admin/ICONS-04-return.jpg?$staticlink$" style="margin-right: 20px; margin-bottom: 20px;" title="Refund or exchange" width="70" />5. REFUND/EXCHANGE</strong></p> <p>Once your items are received, we will process your refund or exchange. Depending on your financial institution, it may take up to 10 business days for your funds to become available.</p> <p>&nbsp;</p> <p>&nbsp;</p> <h2>IN-STORE:</h2> <p><strong><img alt="In-store returns" class="float" src="Admin/ICONS-06-storefinder.jpg?$staticlink$" style="margin-right: 20px; margin-bottom: 200px;" title="In-store returns" width="70" />TAKE IN-STORE</strong></p> <p><a href="$url('Page-Show','cid','find-a-store')$" target="_blank">find-a-store</a></p> <p>&nbsp;</p> <p><strong>REFUNDS</strong></p> <p>Our staff will process your refund to the original form of payment. Depending on your financial institution, it may take up to 10 business days for your funds to become available.</p> <p>&nbsp;</p> <p><strong>EXCHANGES</strong></p> <p>Any price differences will be covered by the customer or will be refunded in the form of a credit note (redeemable in store only).</p> <p>&nbsp;</p> <h2>returns policy</h2> <p>All returns must meet the following requirements:</p> <p>&bull; Item(s) should be returned unworn and undamaged with all the original tags attached.</p> <p>&bull; Footwear should be returned unmarked and in their original and undamaged box and packaging.</p> <p>If returning by post, ple

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  • Delivery

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  • Boot Repair